Product Design — Care+Crisis
Seamless patient management for caregivers, administrators and family.
Our team was presented with clear pain points early on in the Care phase research—most hospice care providers service multiple patients in a day, and patients can be served by numerous caregivers depending on their schedule. Alleviating these pain points today is a manual process requiring a great deal of coordination regarding time on-sight, supply, and medication orders, human interaction, and insurance administration. The team felt it essential to tackle these service delivery issues within a digital experience.
Simple medication ordering
Access to simplified reordering of medications could reduce caregiver pain points significantly. Allowing them to remain attentive and focused on real-time patient care.
Accurate time management Misreporting time onsite by caregivers is a significant contributor to insurance pricing for hospice. We created a system via geo-tracking that would allow caregivers to begin tracking time automatically, once they arrived on site.
Improved scheduling
Hospice organizations routinely suffer a lack of qualified, available care workers. Impacting the quality of care to patients. Our team identified that by providing care teams with an ability to curate and manage their own schedule in relation to patient needs (versus being done by the hospice organization) could provide significant increase in coverage by care workers
Improved crisis management
By providing guided education during crisis episodes, caregivers would be able to adequately address issues quickly. Additionally, it provided oversight for the hospice organizations.
